The world’s leading low-cost airline AirAsia announced that it is set to gradually resume services in the Philippines starting 5 June. This after the Philippine government declared the easing of community quarantine restrictions in Metro Manila and several parts of the country.
The resumption of services will initially cover key domestic routes and will gradually increase to include international destinations by 1 July.
AirAsia Philippines CEO Ricky Isla said that during the hibernation of AirAsia’s fleet, they took it as an opportunity to step up their handling procedures to ensure that their guests have a swift and safe journey with the airline. “Needless to say, we are well prepared to welcome everyone onboard. As we resume our services around our network, AirAsia is determined to help rebuild our economy and country.”
Select flights are now open for booking via the airasia.com website and its AirAsia mobile app. Guests may use their credit accounts to redeem these flights. Additional routes and flight schedules will be posted on the AirAsia website and mobile app, subject to approval from local authorities.
AirAsia also said that as they gradually resume their services, operations for domestic flights will be temporarily moved to Terminal 3 of the Ninoy Aquino International Airport from its previous location at Terminal 4.
The temporary suspension of Terminal 4 operations will remain in effect until further notice by airport authorities.
Isla said that the safety and wellbeing of their guests and Allstars remain AirAsia’s top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
Guests can expect enhanced safety measures throughout the entire journey, including pre-flight, in-flight, and arrival processes. These include the mandatory wearing of face masks to be permitted to travel, amongst others. Guests are also advised to check and comply with measures implemented by local airport authorities for a smoother travel experience.
Answers to frequently asked questions may be found here.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact the AirAsia customer support team at support.airasia.com.